How to Setup Call Forwarding?

You can forward your calls e.g. to your Customer Service or even another Campaign.

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​1. Create new Voice Module or edit an existing one. Navigate to "Workflow".

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​2. Drag the Action "Forward the Call" to the place you want.

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​3. Contact us through the chat and tell us the number you want calls to be forwarded to. We will notify you when the configuration is complete.

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​4. Select the Action "Forward the Call" and choose the Phone Number.

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It is recommended to set up an automated response in the phone system to which calls are forwarded. This ensures that if, for example, your customer service team is unavailable, the end customer still receives a clear acknowledgment.

Note: You can also set a number-specific voicemail for inbound calls

Updated on: 04/03/2026