**How to add Duration Targets to IVR Voice Module Workflow? **

By adding Duration Targets you can measure and optimize your conversion, calculate ROI and later you can use them as triggers to initiate other automated actions.

1. Navigate to IVR Voice Modules and choose the IVR Voice Module you want the Duration Targets to be added to.

2. After clicking the Voice Module, you should see IVR Voice Module Settings -tab.

3. Click "Next" to move over to Workflow -tab.

4. Scroll down the Toolbar until you see the Targets:

• Response Target = track key responses
• Event Target = track key events
• Duration Target = track duration

5. Drag-and-drop Duration Target to Workflow

6. Now you should see a Duration Target in the Workflow and when you click it, a dialog opens in the right side.

7. In the right-side dialog, you can set these properties:

• Target Name (this name is used everywhere in reporting and other conditions)
• Monetary value (e.g. 5 €)
• Duration value (how many seconds from the Start for this target to be reached)

8. Click "Save" in the right-side dialog. If you don't want to set other Targets, click "Next" in the upper right corner.

9. Test the call if needed and click "Save Module".

Note: You can add multiple Duration Targets per Voice Module.

Updated on: 04/03/2026