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Customer Service Connection
Customer Service Connection

Applies when transfering calls to client customer service

Updated over a week ago

Wiraya needs

  • Minimum 1 number to connect customers directly through to customer service (e.g. via key choice 1 )

  • This number should be a specific number for Wiraya customers and preferably marked clear for customer service agents 

  • Number for customers to call from the SMS (can be same as above, can be new specific number, or a general customer service number) 

  • Opening hours for the numbers above 

Client should decide if they would like to see customers mobile number or Wiraya's outgoing number when a customers 

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