The contact lists can be automated or manually uploaded – if the list is uploaded on a daily basis we recommend that you run a script to export the list to our sFTP. This document will highlight how you access the sFTP to manually upload.
The sFTP can only be accessed using an FTP-client. We would recommend you using a freeware program such as “FileZilla” if you’re new to the term. You can download FileZilla from here, free of charge: https://filezilla-project.org/
Once installed on your computer, you’ll have to set up the connection to the sFTP server. This should be fairly straight forward.
Just below the menu bar, you’ll see the connection details to “Quickconnect” as shown below. These are the only details you need to successfully connect to the sFTP server.
1.3 sFTP details
The only thing you need at this point is to provide the right credentials for Host, Username & Password – and you should be ready to connect. Your credentials are specified below.
Use the following details when you’re connecting:
Username & Password: (will be sent to you)
Port: 22 (if needed)
When you’ve populated these fields with your details, simply press “Quickconnect”. This should give you a dialogue just underneath with the following information:
1.4 Navigating in the directory
There are two folders in your directory, “outgoing” and “incoming”. If you’re supposed to upload a contact list, it’s supposed to be uploaded in the folder “incoming”.
"outgoing" is the folder for reports/stats back to you from Wiraya.
1.5 File requirements
The format should be xlsx. or csv
One file per communication program and brand and country
The filename should include project name, country, YYMMDD – (everything but the date should be identical every time a new file is uploaded (for a certain project)
Phone number in column A (format: 46702486204)
Potential variables in columns B and ongoing
Sometimes you might have trouble connecting to the sFTP server.
The most common issue is that your workspace has set up a firewall that you can’t get past. This usually throws the following error:
Error: Network error: Connection refused Error: Could not connect to the server
If you get this error, try the following. Change Host to sftp://220.127.116.11 and connect again.
Still, experiencing the same error?
Contact your local IT-department and ask them to open up the firewall for IP address: 18.104.22.168.
Don’t forget to notify your Wiraya contact about the issues you’re having.
2.1 Alternative methods
The address to the FTP-server is ftp.wiraya.com. The connection is established via sFTP towards port 22 or 443 (if you fail to connect towards 22).