Introduction

The contact lists can be automated or manually uploaded – if the list is uploaded on a daily basis we recommend that you run a script to export the list to our sFTP. This document will highlight how you access the sFTP to manually upload.

1.1 Requirements

The sFTP can only be accessed using an FTP-client. We would recommend you using a freeware program such as “FileZilla” if you’re new to the term. You can download FileZilla from here, free of charge: https://filezilla-project.org/

1.2 Configuration

Once installed on your computer, you’ll have to set up the connection to the sFTP server. This should be fairly straight forward.

Just below the menu bar you’ll see the connection details to “Quickconnect” as shown below. These are the only details you need to successfully connect to the sFTP server.

1.3 sFTP details

The only thing you need at this point is to provide the right credentials for Host, Username & Password – and you should be ready to connect. Your credentials are specified below.

Use the following details when you’re connecting:

Hostname: sftp://ftp.wiraya.com
Username & Password: (will be sent to you)
Port: 22 (if needed)

When you’ve populated these fields with your details, simply press “Quickconnect”. This should give you a dialogue just underneath with the following information:

1.4 Navigating in directory

There are two folders in your directory, “outgoing” and “incoming”. If you’re supposed to upload a contact list, it’s supposed to be uploaded in the folder “incoming”.
"outgoing" is the folder for reports/stats back to you from Wiraya.  

1.5 File requirements 

  • Format should be xlsx. or csv 
  • One file per communication program and brand and country 
  • File name should include project name, country, YYMMDD – (everything but date should be identical every time a new file is uploaded (for a certain project)
  • Phone number in column A (format: 46702486204)
  • Potential variables in columns B and ongoing


2 Troubleshooting

Sometimes you might have trouble connecting to the sFTP server.

The most common issue is that your workspace have set up a firewall which you can’t get past. This usually throws the following error:

Error: Networ error: Connection refused Error: Could not connect to server

If you get this error, try the following. Change Host to sftp://18.194.195.155 and connect again.

Still experiencing the same error?
Contact your local IT-department and ask them to open up the firewall for IP address: 18.194.195.155.

Don’t forget to notify your Wiraya contact about the issues you’re having.

2.1 Alternative methods

The address to the FTP-server is ftp.wiraya.com. The connection is established via sFTP towards port 22 or 443 (if you fail to connect towards 22). Another alternative is FTPS towards 990 – both methods are available and offer similar functionality.

We offer passive data ports for FTPS on port 9000-9100 in case you should desire to use this method instead.

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