> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://support.wiraya.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to Create a Voice Module? **Optimized** Ap**p > Left Navigation Bar > Voice Module** **1.** Follow the workflow mentioned above to land on the Message & Voice Modules screen. **2.** Click the + New Module button. This opens the Campaign Details screen. [![](https://storage.crisp.chat/users/helpdesk/website/-/6/1/a/a/61aaff4e4a760c00/78108711-1e34-4398-82ff-f59ab3_h3zwvf.png)](https://downloads.intercomcdn.com/i/o/853688208/a7eac425f54ca4f651121508/image.png?expires=1766135700&signature=8dd03f8267d665ef0a167a33c2a7173782df02c5b835aba3c674423a55c5c35b&req=fCUkEMF2n4FXFb4f3HP0gCn7UaFoRFCHQu3sUsaCDBwLglzEEMPdznwRByiT%0AyyD3VO6BNIeQV%2FjFVw%3D%3D%0A) **3.** Name your voice module using the Name of the Voice Action field. [![](https://storage.crisp.chat/users/helpdesk/website/-/4/9/d/d/49dd20ffff0acc00/48a1cbea-8c76-4d05-979f-3efd09_15t9zuu.png)](https://downloads.intercomcdn.com/i/o/853688401/dc3c10aa0557a9435dc5eced/image.png?expires=1766135700&signature=b92a771857ad3b893659837b5f42c1a5f937fc70a26bc3058cd17bb01dd8f11e&req=fCUkEMF2mYFeFb4f3HP0gB%2BrjonZWDZWVj2AxgKH1zxk5jIdf42rl89dWi3j%0AHLaycQvYwQhDuZ18iw%3D%3D%0A) **4.** Select the language in which you want to create the module using the Language dropdown. [![](https://storage.crisp.chat/users/helpdesk/website/-/3/4/d/1/34d1a9d7e6411200/924c0d62-4833-4b43-b8fd-985f18_1tw5fij.png)](https://downloads.intercomcdn.com/i/o/853688480/0a845b8fbcf2c002bb8e9482/image.png?expires=1766135700&signature=fa6774fe4ddb7d9628f9de2e6592ad5a9afee9dd581396ae2efd2dbdc6313872&req=fCUkEMF2mYlfFb4f3HP0gMv3VSr5ZkxQsZJO5DSGdEvFWSfQTbAC9lbh8KDr%0AURwIF3mMAppcUHnpZg%3D%3D%0A) **5.** Describe the module using the Description textbox. [![](https://storage.crisp.chat/users/helpdesk/website/-/9/7/b/2/97b2fcf5d0918800/79185752-a7fc-4bfb-9d99-fe49bf_lrrrt.png)](https://downloads.intercomcdn.com/i/o/853688538/1a2a1a5741a0b138f99b000d/image.png?expires=1766135700&signature=7381ca19e036853a48ddcd519fa29f91a7e936559dae44539b0a3af2cd7a5b46&req=fCUkEMF2mIJXFb4f3HP0gOk5HQRDhXw0rjRMC8DWi8PR0%2FAC1Gemnp84jtb5%0AS1Xnm6cLcmUYAk0Ghw%3D%3D%0A) **6.** Select the content you want to associate to the Module using the Content dropdown. [![](https://storage.crisp.chat/users/helpdesk/website/-/f/b/d/2/fbd29f13f150b800/34e2f9c2-33f9-417e-a33f-76d766_190e7pr.png)](https://downloads.intercomcdn.com/i/o/853688707/44d14f9de5e59d3b74d530c8/image.png?expires=1766135700&signature=391f0967bb6ca6bd136be3225fb00177391d1db27bf04ce429e53900d2e8d464&req=fCUkEMF2moFYFb4f3HP0gDoff2OLJO9LWh6JbAwPjLb21DkgLzLJytsXOXVC%0AY6gEAx1n71fUBocqPQ%3D%3D%0A) **7.** Select the response you want to set for this module using the Response dropdown. [![](https://storage.crisp.chat/users/helpdesk/website/-/8/0/3/e/803e98f145c51000/a20422b6-579b-4ac2-bdd1-2ebef2_amkslf.png)](https://downloads.intercomcdn.com/i/o/853688773/3b4674ae239e0b4edb05e2b7/image.png?expires=1766135700&signature=fcc88aba5f6d1d41e5074e01e095673c741008baa0f87b8f6a575b42be5be127&req=fCUkEMF2moZcFb4f3HP0gF%2FiFj%2FoVUPNpKs5ErcY6G8MoLH7hhGBY9lia9U6%0AeEVR1A1njHcifkXcJA%3D%3D%0A) **8.** Once the required selections are made, click the Next button. This takes you to the Workflow screen. [![](https://storage.crisp.chat/users/helpdesk/website/-/e/9/6/3/e963fdb997f27000/51bcc7ed-1cb9-496d-8416-c61b03_fp4cyo.png)](https://downloads.intercomcdn.com/i/o/853690871/8142d187e8dc87feccfe9f69/image.png?expires=1766135700&signature=c74667c78baa19d237e3da0e7dd689995e977592e3b20e49725c0b9960521d3b&req=fCUkEMB%2BlYZeFb4f3HP0gGYmrkq6oXF17PEFxBPmPCBwzPsREuJbEY89YeK4%0ACRSliBbz%2FvgiNGp1wg%3D%3D%0A) **9.** Here, you can drag and drop the components in the workflow and configure each step. If you are using text-to-speech feature, you should break the text into multiple Play Audio -actions. [![](https://downloads.intercomcdn.com/i/o/853691915/bc07742d726068828ce43d8b/59CE0DF0-9458-4B60-BD1B-EB1B937BA6B5.GIF?expires=1766135700&signature=3b55179cb2314015cb5d5df740b17bc09ef95375cbb0add14b5a5d02fe1afd2d&req=fCUkEMB%2FlIBaFb4f3HP0gNAPc4VM8aE8eENmqodWfEWhVnVdT8NEnA%2BT8rPf%0A%2BseliyMNWWxoMGfLgw%3D%3D%0A)](https://downloads.intercomcdn.com/i/o/853691915/bc07742d726068828ce43d8b/59CE0DF0-9458-4B60-BD1B-EB1B937BA6B5.GIF?expires=1766135700&signature=3b55179cb2314015cb5d5df740b17bc09ef95375cbb0add14b5a5d02fe1afd2d&req=fCUkEMB%2FlIBaFb4f3HP0gNAPc4VM8aE8eENmqodWfEWhVnVdT8NEnA%2BT8rPf%0A%2BseliyMNWWxoMGfLgw%3D%3D%0A) **10.** Once the workflow is set, click the Next button. As a result, you are taken to the Review screen. [![](https://downloads.intercomcdn.com/i/o/853692302/7964a2a503d4d16fef5ca569/image.png?expires=1766135700&signature=b4a12a424b7b6683085159b35d3c8d0bd453c0fc4d1c840a9edb88e65823a5fc&req=fCUkEMB8noFdFb4f3HP0gM9AbLyEQx2gtxKXMEJYhXzGHdy%2Fp0BDSmdfpLwY%0A%2Bpca3yxNB7CgfL0vSA%3D%3D%0A)](https://downloads.intercomcdn.com/i/o/853692302/7964a2a503d4d16fef5ca569/image.png?expires=1766135700&signature=b4a12a424b7b6683085159b35d3c8d0bd453c0fc4d1c840a9edb88e65823a5fc&req=fCUkEMB8noFdFb4f3HP0gM9AbLyEQx2gtxKXMEJYhXzGHdy%2Fp0BDSmdfpLwY%0A%2Bpca3yxNB7CgfL0vSA%3D%3D%0A) **11.** Here, click the Test Call button to test the call before publishing it. **12**. Once tested, click the Publish the Call button. [![](https://downloads.intercomcdn.com/i/o/853695241/beb58ca96373b5d87da555e0/image.png?expires=1766135700&signature=837549598e867322ec2670a3dc733c58c226440fb1c0b204f12809b3b83880a1&req=fCUkEMB7n4VeFb4f3HP0gB39WclxtHJPFUdQlx7tvazdc33MvfDWFCME6Kiu%0A9k0F1Pe7R9BAkOmf5w%3D%3D%0A)](https://downloads.intercomcdn.com/i/o/853695241/beb58ca96373b5d87da555e0/image.png?expires=1766135700&signature=837549598e867322ec2670a3dc733c58c226440fb1c0b204f12809b3b83880a1&req=fCUkEMB7n4VeFb4f3HP0gB39WclxtHJPFUdQlx7tvazdc33MvfDWFCME6Kiu%0A9k0F1Pe7R9BAkOmf5w%3D%3D%0A) ###### Read more [How HTML tags in the Email Module work?](https://support.wiraya.com/en/article/how-html-tags-in-the-email-module-work-1srmlwo/) [How to create an email module?](https://support.wiraya.com/en/article/how-to-create-an-email-module-ycnt5j/) [How to create an SMS module?](https://support.wiraya.com/en/article/how-to-create-an-sms-module-hjcs6c/) [How to view and edit email modules?](https://support.wiraya.com/en/article/how-to-view-and-edit-email-modules-1w9npo2/) [How to view and edit sms modules?](https://support.wiraya.com/en/article/how-to-view-and-edit-sms-modules-1a5ctbe/) [How to view and edit voice modules?](https://support.wiraya.com/en/article/how-to-view-and-edit-voice-modules-1hw5mzm/)