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# How to add Duration Targets to IVR Voice Module Workflow?

# How to add Duration Targets to IVR Voice Module Workflow?
###### **By adding Duration Targets you can measure and optimize your conversion, calculate ROI and later you can use them as triggers to initiate other automated actions.** 

1. Navigate to IVR Voice Modules and choose the IVR Voice Module you want the Duration Targets to be added to.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/1/e/c/81ecda5d3e557800/image_1tpiirm.png)
2. After clicking the Voice Module, you should see IVR Voice Module Settings -tab. 

![](https://storage.crisp.chat/users/helpdesk/website/-/8/1/e/c/81ecda5d3e557800/image_ueagfn.png)
3. Click "Next" to move over to Workflow -tab. 

![](https://storage.crisp.chat/users/helpdesk/website/-/8/1/e/c/81ecda5d3e557800/image_jdtutx.png)

4. Scroll down the Toolbar until you see the Targets: 
* Response Target = track key responses
* Event Target = track key events
* Duration Target = track duration

5. Drag-and-drop Duration Target to Workflow

![](https://storage.crisp.chat/users/helpdesk/website/-/8/1/e/c/81ecda5d3e557800/image_16iqglg.png)
6. Now you should see a Duration Target in the Workflow and when you click it, a dialog opens in the right side. 

![](https://storage.crisp.chat/users/helpdesk/website/-/8/1/e/c/81ecda5d3e557800/image_1atpwvg.png)
7. In the right-side dialog, you can set these properties: 
* Target Name (this name is used everywhere in reporting and other conditions)
* Monetary value (e.g. 5 €)
* Duration value (how many seconds from the Start for this target to be reached)

![](https://storage.crisp.chat/users/helpdesk/website/-/8/1/e/c/81ecda5d3e557800/nayttokuva-2026-03-03-142650_smskla.png)
8. Click "Save" in the right-side dialog. If you don't want to set other Targets, click "Next" in the upper right corner. 

![](https://storage.crisp.chat/users/helpdesk/website/-/8/1/e/c/81ecda5d3e557800/image_1coxwat.png)
9. Test the call if needed and click "Save Module". 

Note: You can add multiple Duration Targets per Voice Module.