> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Customer Service Connection

Wiraya needs

* Minimum 1 number to connect customers directly through to customer service (e.g. via key choice 1 )
* This number should be a specific number for Wiraya customers and preferably marked clear for customer service agents
* Number for customers to call from the SMS (can be same as above, can be new specific number, or a general customer service number)
* Opening hours for the numbers above

Client should decide if they would like to see customers mobile number or Wiraya's outgoing number when a customers