Wiraya needs
Minimum 1 number to connect customers directly through to customer service (e.g. via key choice 1 )
This number should be a specific number for Wiraya customers and preferably marked clear for customer service agents
Number for customers to call from the SMS (can be same as above, can be new specific number, or a general customer service number)
Opening hours for the numbers above
Client should decide if they would like to see customers mobile number or Wiraya's outgoing number when a customers